We want you in the piece, not stuck with it.
The window
30 days from the day your order is delivered.
What we accept
Items must be:
- Unworn and unwashed
- With original tags attached
- Free of smoke, cologne, deodorant marks, and pet hair
- In resellable condition
What we can't accept
- Anything worn or washed
- Anything without tags
- Items marked final sale on the product page
- Requests past 30 days
Snow-washed pieces — read this first
Snow-washed garments vary slightly in tone from piece to piece. That's the nature of the wash and it's intentional. Natural wash variation isn't a defect and isn't grounds for a return.
If your item arrived with an actual defect — bad stitching, cracked print, a hole — that's on us. Email us a photo and we'll replace it or refund it, and you won't pay shipping.
Exchanges
Want a different size? Say so when you start the return. If your size is still available we'll swap it. On a 420-unit drop it may already be gone, in which case we'll refund you.
How to start one
- Email dumbloud@gmail.com with your order number and what you'd like to do
- We'll reply with return instructions within 1–2 business days
- Ship it back — return shipping is the customer's cost unless the item is defective or we sent the wrong thing
- Once it lands and passes inspection, your refund goes back to the original payment method within 5–10 business days
Original shipping charges aren't refunded.
Sizing help before you buy
Our tees run oversized on purpose. Every product page has real measurements. If you're between sizes or unsure, email us before you order — we'd rather spend two minutes now than process a return later.
dumbloud@gmail.com